Missed calls get ignored. Sometimes that's fine. Xylar lets you know when it's not.
Same number, same phones — Xylar sits on your line. Unanswered calls are captured and transcribed, scored for clinical urgency, and surfaced in one live dashboard. We text the caller when we can so they know you got the call.
Xylar is not a crisis response service. In an emergency, patients should call or text 988, or 911 for a medical emergency.
The real problem
Your front desk is detective, dispatcher, and crisis triage.
A typical practice misses 20–30 calls a day. One is a patient hedging around suicidal ideation. One is someone running out of an SSRI. One is a new intake who ghosts if you don't call back within the hour. Your front desk has to find each voicemail, play it back, decide what it is, and fit the callback between twelve other tasks — and in a mental-health practice, the cost of getting it wrong is not a missed appointment.
How it works
Xylar sits behind your phone system but in front of your front desk.
Catch every call.
Every missed call is captured the moment it happens — voicemail or not. Patients keep dialing the same number; Xylar logs everything in the background.
Text the caller back.
Whenever we have a reachable number, Xylar sends a confirmation SMS so the patient knows you received their call. You control the copy.
Example SMS (you control the copy): Hi — this is [Practice]. We received your call and will get back to you as soon as possible. If this is an emergency, please call 988 or 911.
Open your triaged inbox.
Transcripts, original audio, plain-English summaries, and a suggested urgency — Urgent, High, Normal, or Low — based on clinical context, not keywords. Final clinical judgment is always your staff’s.
Why Xylar
Built for mental health. Not retrofit from a generic phone system.
Triage built for mental health.
Urgency scored on clinical context, not keywords — so a crisis call never waits behind a scheduling question.
Keeps your number. Live in a day.
Works with your existing phone system. No porting, no hardware, no IT project.
HIPAA-compliant from day one.
BAA signed before go-live. Append-only audit trail across all PHI. Designed with 42 CFR Part 2 in mind.
Simple pricing
Start with a 60-day pilot. One price after that.
Every practice starts on the pilot: $99 flat for 60 days, the full product, hands-on onboarding. On day 61 it converts to Standard at $349/location/month. No per-clinician fees. Cancel anytime.
The Xylar pilot
$99flat for 60 days
then $349/location/month · $279/location/month at 3+ locations
Run Xylar in your practice for two months at a flat price, then continue on Standard pricing or cancel. Same product throughout.
- Full missed call capture, voicemail or not
- Transcripts, summaries & mental-health urgency triage (Urgent / High / Normal / Low)
- Automatic SMS outreach to every missed call
- Prioritized, real-time dashboard
- HIPAA audit trail & BAA · multi-location · your existing number, no hardware
No per-clinician fees.
Book a demo
See Xylar with your team
Pick a time in the calendar below.
Xylar is HIPAA-compliant and will sign a Business Associate Agreement with every practice. Your patient data never leaves our secure infrastructure.
Frequently Asked Questions
How does Xylar handle a voicemail from a patient in crisis?
Calls that appear to involve suicidal ideation, active panic, or acute medication crises are scored Urgent and surfaced to the top of the inbox immediately, with the full transcript, original audio, and a plain-English summary. Final clinical judgment is always your staff’s. Xylar is not a crisis response service and does not replace your clinical escalation protocol; in an emergency, patients should call or text 988, or 911 for a medical emergency.
How is this different from our phone system or a general AI receptionist?
Generic phone systems give you voicemail transcription. General AI receptionists take scheduling and billing calls for any kind of business. Neither understands the difference between a patient hedging around suicidal ideation and someone asking about a copay. Xylar is built specifically for mental-health practices.
Do I need to change my practice’s phone number?
No. You keep your existing number. Xylar works by forwarding unanswered calls — patients always dial the same number they always have. Setup typically happens during a 30-minute screen-share: no IT project, no hardware.
Is Xylar HIPAA-compliant?
Yes. Xylar is built on AWS HIPAA-eligible infrastructure with an append-only audit trail across all PHI access. We sign a BAA with every practice before going live, and we have BAAs in place with all subprocessors. Designed with 42 CFR Part 2 requirements in mind for practices treating SUD patients.
How much does it cost?
Every practice starts with a 60-day pilot at a flat $99 — the full product, hands-on onboarding, cancel anytime. On day 61 it converts to Standard at $349/location/month, with a discount to $279/location/month at three or more locations. No per-clinician fees.