Every patient deserves a callback.
Xylar makes sure they get one.
Xylar listens to every voicemail your clinic receives, transcribes it in seconds, flags what's urgent, and gives your front desk a clear, prioritized inbox — so no patient ever falls through the cracks.
Built for
Independent clinics and care providers who can't afford to miss a patient call.
Specialty clinics
Nephrology, cardiology, dermatology, and other independent practices with high phone volume and lean front desk teams.
Home health agencies
Field-based care teams where the office is a skeleton crew managing dozens of patients and caregivers simultaneously.
Behavioral health practices
Where a missed call isn't just an inconvenience — it's a care quality risk.
Assisted living & elder care
Where the caller is often a worried family member and every message carries emotional weight.
If your front desk uses sticky notes to track who needs a callback, Xylar was built for you.
Why this matters
The voicemail black hole is costing your patients — and your practice.
Every busy clinic knows the problem. A patient calls, nobody answers, they leave a voicemail. That voicemail gets written on a sticky note, or played back twice and half-remembered, or buried under twelve others that came in before lunch. By the end of the day, someone's callback slipped through.
For routine scheduling requests, that's a frustration. For a patient describing chest pain, shortness of breath, or a medication concern — it's a liability.
- ~30% of patient calls go unanswered in a typical medical practice.
- Most clinics have no system for tracking whether a voicemail was ever returned.
- Front desk staff spend hours each week listening to, re-listening to, and manually triaging voicemails they could be acting on in seconds.
The problem isn't your staff. It's the infrastructure they're working with. It was just built before Xylar existed.
What Xylar does
A smarter inbox for every patient call your clinic misses.
Xylar sits quietly behind your existing phone number. When a call goes to voicemail, Xylar takes over — and hands your team a clear, actionable summary before they've even picked up the phone.
Patient leaves a voicemail as usual
Nothing changes for your patients. They call your clinic's existing number. Xylar captures the voicemail in the background — no number porting, no IT setup, no downtime.
Xylar transcribes and summarizes in seconds
Using medical-grade speech recognition, Xylar converts the audio to text and generates a plain-English summary of what the patient needs. Not a transcript — a summary. The difference matters when you have 30 messages to work through before 9am.
Your team sees a prioritized inbox
Every voicemail is classified as Urgent, High, Normal, or Low based on clinical context — not just keywords. Urgent messages surface to the top. Your front desk knows exactly who to call back first, every time.
- Medical-grade transcription — Built on AWS Transcribe Medical, not generic speech recognition. It understands clinical language because your patients speak in clinical language.
- Urgency triage that understands context — "I've had some chest tightness, it's probably nothing" gets flagged URGENT. A system without clinical context misses that. Xylar doesn't.
- 10-minute setup, no IT required — Forward your unanswered calls to your Xylar number. That's it. Your existing phone system, your existing number, zero disruption.
Get early access
Interested in Xylar for your practice?
We're not self-serve yet — we onboard every clinic personally to make sure the setup is right. Fill out the form below and we'll be in touch within one business day.
Xylar is HIPAA-compliant and will sign a Business Associate Agreement with every clinic. Your patient data never leaves our secure infrastructure.
Frequently Asked Questions
- Do I need to change my clinic's phone number?
- No. You keep your existing number. Xylar works by forwarding unanswered calls — patients always dial the same number they always have. Setup takes less than 5 minutes and requires no IT involvement.
- Is Xylar HIPAA-compliant?
- Yes. Xylar is built on HIPAA-eligible AWS infrastructure, uses medical-grade transcription, and signs a Business Associate Agreement with every clinic before going live. Compliance is not an afterthought.
- How is this different from what we already have?
- Most phone systems transcribe voicemails. That's a start, but Xylar does more. We highlight exactly what the patient is calling for and make it easy to understand. You don't have to listen to the voicemail to know what it's about. Maybe even more importantly, Xylar triages them by clinical urgency. The difference between a transcript and a clinical summary is the difference between reading a voicemail and understanding what it means. Xylar gives your team a shared, trackable inbox so callbacks never get lost.
- What size practice is Xylar built for?
- Do you have a front desk team managing high call volume without a proper system for tracking callbacks? Xylar is built for you. Some of our partners that see the most value are: - Independent specialty clinics, - Home health agencies, - Behavioral health practices, - Elder care communities.
- How much does it cost?
- We're currently in early access and working with each clinic individually on pricing. Fill out the interest form and we'll discuss what makes sense for your practice size and volume.